2026 Qualiti7 Webinar Series - IT Service Governance
Virtual Event
February 11th 2026
12:15 pm – 1:15 pm / Doors: 12:00 pm (EST)
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IT governance is not only a matter of metrics, KPI and meetings.
In order to succeed, IT organizations need to adopt a sound governance structure and mechanisms.
These rely on clear roles that will assume ownership or Services, Products and Practices (not just projects).
We will see during the discussion what is needed to implement a sustainable IT Governance based on involvement of key people, relying on accurate information and continued alignment with business and IT goals.
IT governance is not only a matter of metrics, KPI and meetings.
In order to succeed, IT organizations need to adopt a sound governance structure and mechanisms.
These rely on clear roles that will assume ownership or Services, Products and Practices (not just projects).
We will see during the discussion what is needed to implement a sustainable IT Governance based on involvement of key people, relying on accurate information and continued alignment with business and IT goals.
Jean-Claude Beaudry, one of the pioneers in IT Service Management in Canada, founded Qualiti7 more than 20 years ago.
Advisor by profession, trainer and lecturer by passion, he is interested in the best practices of the industry, aims to master their meaning and values and find ways to adapt them to serve the objectives sought by organizations or to help them address the challenges and difficulties that prevent them from succeeding well. Accredited Trainer with multiple organizations; he promotes the adoption of good practices among small as well as large organizations. He constantly seeks to develop new knowledge and to grow his experiences in the sharing and implementation of these.
He recently contributed to the development of several service catalogs to help IT departments better discuss the services offered with their customers and users. In recent years, beyond his extensive expertise surrounding ITIL and ITSM, he has gained recognition for PRINCE2, BRM, SIAM, DevOps and Lean-IT. A natural leader, he created Qualiti7 in a spirit of sharing and in 2017 launched the annual iQ7 conference.
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