Description: Special 3 day course 'Master Class' on 2 ITIL4 practices in an integrated way. (COURSE DELIVERED IN FRENCH)

The course leads and prepares for writing 2 official certification exams with PeopleCert. Vouchers will be provided to participants for writing their exams following the training.

The following topics will be covered

Service Configuration Management Concepts

Practice Success Factors

Value Streams and Processes / Organizations and People / Information and Technology / Partners and Suppliers

IT Asset Management Concepts

Practice Success Factors

Value Streams and Processes / Organizations and People / Information and Technology / Partners and Suppliers

Proficiency and Maturity Levels

Developing the Service Configuration Management Proficiency Level

Developing the IT Asset Management Proficiency Level

Summary

Exam Preparation

Workshop for Developing a Service Configuration Management and IT Asset Management Practice Improvement Plan