Description:
Special 3 day course 'Master Class' on 2 ITIL4 practices in an integrated way (COURSE DELIVERED IN FRENCH)
The course leads and prepares for writing 2 official certification exams with PeopleCert. Vouchers will be provided to participants for writing their exams following the training.
The following topics will be covered
Service Configuration Management Concepts
Practice Success Factors
Value Streams and Processes / Organizations and People / Information and Technology / Partners and Suppliers
IT Asset Management Concepts
Practice Success Factors
Value Streams and Processes / Organizations and People / Information and Technology / Partners and Suppliers
Proficiency and Maturity Levels
Developing the Service Configuration Management Proficiency Level
Developing the IT Asset Management Proficiency Level
Summary
Exam Preparation
Workshop for Developing a Service Configuration Management and IT Asset Management Practice Improvement Plan
