Contact

Service for ticket buyers

We are here to answer your questions!

info@thepointofsale.com

Service to organizers

We are here to help you and train you on the features of our platform (*charges may apply).

organisateurs@thepointofsale.com

Business development

Contact our sales team and our experts to learn more about our solutions and discuss your needs.

ventes@thepointofsale.com

Marketing

Contact our marketing agency to propel your event.

marketing@thepointofsale.com

Administrative services

We are here to answer your accounting and administrative questions.

comptabilite@thepointofsale.com

Compliance and Security

We are committed to ensuring transaction security and data protection. Contact our experts for any compliance-related inquiries.

conformite@thepointofsale.com

Frequently Asked Questions

Service for ticket buyers

First, check the ticket purchase page for the event to find out whether refunds and exchanges are allowed and, if so, until when. If you are eligible, you can request a refund or exchange directly from the event organizer. Please note, however, that our ticketing fees are are only refundable if the organizer decides to absorb them.
See the full article for more information.

First, check to see if they’re in your spam folder. Please note that it can take up to a few hours for some larger festivals to receive your confirmation and tickets. If you still don’t receive your tickets, you’ve probably made a mistake in your email address. Don’t worry! Contact the event organizer, who will be able to resend your tickets.

You can use the built-in feature to transfer your e-tickets by clicking the Transfer button. See more information here.

If you wish to change the name on your order, please contact the event organizer directly.

Tickets will be mailed to you within 48 hours of your purchase, and a shipping confirmation will be sent to you by email. Please note that Canada Post’s delivery time is 10 business days.

You must contact the event organizer to ask them to change your delivery address or the name on the tickets.

See all the FAQs of this department

Frequently Asked Questions

Service to organizers

If you haven’t linked a merchant account (Stripe, Moneris or other), you must enter your bank details in the management tool via the Accounts > Organizations module to collect the money from your events. Direct deposits are made within one week of the end of your event.

You can access all your buyers’ information in different areas of the management tool.

To extract customized data in Excel format, please go to the Marketing > Buyer data module.
To retrieve the attendees list for a specific event, go to Tickets > Will-call.
To find an order and modify it, or to resend tickets, search in the Orders > Archives module.

Manage your guest list and easily send them e-tickets in the Tickets > Complimentary Tickets module.

For packages or subscriptions, or if you want information on the use of your complimentary tickets, you will need to place orders through our external box office. In the “Issue complimentary tickets” drop-down menu, it is important to select the option “Yes.”

To view all sales for an event, click on the All link next to Period beside the date fields. The dashboard displays sales for all your combined events within the last month by default.

Click on the arrow to the right of your event’s Modify button and choose Cancel/Postpone from the drop-down menu. Fill in all the required information and refer to the full procedure if necessary. A message containing all the event cancellation or postponement details will automatically be sent to ticket holders.

See all the FAQs of this department

Frequently Asked Questions

Business development

You can create a free account now by clicking here. You can view all the modules of our management tool and create your first event!

Our ticketing fee is $0.79 + 2% (plus taxes). It is charged by default to the ticket buyer and covers the use of our entire platform. It also gives you access to our customer service.

Our transaction fee is 2.9%. This fee covers our merchant account’s credit card fees. You can charge the buyer or absorb the fee yourself. You can also choose to use your merchant account. In this case, we will not charge any transaction fee.

Our standard offer is a complete event creation and management tool that enables you to:

quickly sell your tickets online or using our offline box office;
track your sales with a range of reports and dashboards;
issue complimentary tickets;
create various promotions;
collect and store all your buyers’ data;
integrate sales on your website and social networks.

Click here to find out more!

We offer the following complementary products ($):

tailored customer service, training and supervision for your events;
rental or purchase of ticket validation and printing equipment;
production of items for your passes (bracelets, cards, badges);
a marketing agency offering various advertising placements;
your branding on our products (white label);
the creation of an event app;
an on-brand gift card service.

Click here to find out more about our complementary products!

Our platform is self-service, which means you can create an account and use our services without any agreement or contract. However, if you feel your project is large-scale, has specific requirements or needs customized adjustments, please contact a business development officer at ventes@lepointdevente.com or call us at 581-981-8686, extension #501.

Frequently Asked Questions

Marketing

Thepointofsale.com’s marketing agency provides event organizers with an effective digital advertising plan to boost sales for your event. The agency’s mission is to propose the best advertising strategy to event organizers by offering a customized plan tailored to your needs and your event.

For full details on the products and services offered by Thepointofsale.com’s marketing agency, click here.

You can write to: marketing@lepointdevente.com mentioning that you are interested in a partnership or a sponsorship. The person in charge will respond to you within 24 to 48 hours.

You can enter your Facebook pixel, Google Analytics, and Google Tag Manager details. Read our article on audience analysis tools to find out more.

Frequently Asked Questions

Administrative services

If you selected our merchant account when setting up your event, you will receive the money from ticket sales on the Monday or Tuesday following your event. For virtual events that can be viewed on demand, the date of the last rate is taken as the event date.

When you receive payment for your ticket sales, the ticketing fees associated with these sales are deducted directly. The taxes on these fees are shown as negative at the bottom of the credit. These taxes can be claimed when you file your tax returns.

Taxes related to ticket sales are not Thepointofsale.com’s responsibility. That is why they are not broken down on the credits sent to you. Taxes related to ticket sales are available in the sales report, located in the table identified as “Sales Taxes”.

A chargeback occurs when a ticket buyer (real or otherwise) disputes a credit card transaction. When such a situation arises, the credit card company informs us that a dispute has been filed.

Then, in association with the credit card company, an investigation is launched to prove the truth of the transaction (proof of ticket validation, buyer information, email communications, etc.). If you receive an invoice, the credit card company has decided to reimburse the buyer despite our efforts to have the transaction recognized. In general, since buyers have 90 days to dispute a transaction on their credit card and you receive your funds in the week following your event, you will have already received the funds associated with the disputed transaction. Therefore, you must send us the amount we refunded to the buyer.

Frequently Asked Questions