Qualiti7-PeopleCert - Value of ITIL for CIO and their organization - January 29th, 2025
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For more info about this event, please contact the event organizer, Qualiti7 Inc., at administration@qualiti7.com.
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A discussion between an IT Governance and Management senior advisor and a former CIO on why managing IT Services should be top of mind to deliver the full value of IT for an organization.
Projects are often managed, tracked and governed by IT senior management. The question is why is the focus primarily on innovation/projects when what directly delivers the value to an organization is what is in production...?
Why is reliability and sustainabiliy so important?
Should the CIO not be involved in strategy?
What are the expectations of IT Service Delivery?
Is IT Service Management (ITIL®) only about IT support?... Far from it...
Come and chat with us about the real and full face of ITIL® and who it brings value to.
A discussion between an IT Governance and Management senior advisor and a former CIO on why managing IT Services should be top of mind to deliver the full value of IT for an organization.
Projects are often managed, tracked and governed by IT senior management. The question is why is the focus primarily on innovation/projects when what directly delivers the value to an organization is what is in production...?
Why is reliability and sustainabiliy so important?
Should the CIO not be involved in strategy?
What are the expectations of IT Service Delivery?
Is IT Service Management (ITIL®) only about IT support?... Far from it...
Come and chat with us about the real and full face of ITIL® and who it brings value to.
Ken Jarvis (PeopleCert)
KEN JARVIS
Dynamic businessman, entrepreneur, and senior executive. Recognized as a thought leader in the IT space with a proven track record in accelerating successful digital business transformation. Currently working with Peoplecert in an Enterprise Consulting role to assist clients in making maximum use of the various Peoplecert frameworks.
Jean-Claude Beaudry (President and Senior Advisor - Qualiti7)
Jean-Claude Beaudry, one of the pioneers in IT Service Management in Canada, founded Qualiti7 more than 17 years ago. Advisor by profession, trainer and lecturer by passion, he is interested in the best practices of the industry, aims to master their meaning and values and find ways to adapt them to serve the objectives sought by organizations or to help them address the challenges and difficulties that prevent them from succeeding well. Accredited Trainer with multiple organizations; he promotes the adoption of good practices among small as well as large organizations. He constantly seeks to develop new knowledge and to grow his experiences in the sharing and implementation of these. He recently contributed to the development of several service catalogs to help IT departments better discuss the services offered with their customers and users. In recent years, beyond his extensive expertise surrounding ITIL and ITSM, he has gained recognition for PRINCE2, BRM, SIAM, DevOps and Lean-IT. A natural leader, he created Qualiti7 in a spirit of sharing and in 2017 launched the annual iQ7 conference. This is now the largest French-speaking conference dealing with good IT management practices around the world.